Return Policy

We take enormous pride in the select number of garments designed and made at Six2Nine. If you still need to return an item please contact us at operations@six2nine.co  to organize your return. We will then email you a return address and upon checking the return, promptly issue a refund to the original payment method.

Change of mind

We are happy to offer you a refund or exchange for a change of mind on most purchases. The following conditions apply for change of mind returns:

  • Product is returned within 14-days from date of purchase in store or; from date of delivery for online orders.

  • Proof of purchase is provided with the returned product.

  • The product is unworn, unwashed and unused, in its original condition with all tags intact.

  • For swimwear, all hygiene stickers and tags are intact. Swimwear returns will be assessed prior to any refunds being processed.

Our change of mind policy does not apply to the following products:

  • Due to health and hygiene reasons, we are unable to refund or exchange on earrings, face masks, any underwear products and swimwear products without the hygiene stickers intact for change of mind.

  • Products purchased at a further discount due to a fault that was identified at the time of purchase.

  • Gift card/voucher purchases.

  • Alterations, dry cleaning, gifting and delivery service charges or fees.

Please note that items returned as a result of wear and tear, damage or failure to use in accordance with the care instructions provided with the item may not be considered as faulty.

Refunds for faulty items will be processed once they have been assessed and accepted by our Quality Control Team. All refunds will be processed back on the original payment method use which may take up to 10 business days for the funds to show in your account.

Six2Nine is not liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us.

 

Consumer Guarantee

Our change of mind returns policy as stated above does not affect your usual rights under the Australian Consumer Law. If you believe your purchase is not of acceptable quality, is not fit for purpose or is not as described, then you may be eligible for a repair, replacement or refund once the product has been assessed and confirmed as faulty or damaged.

Please contact our friendly customer service team at operations@six2nine.co if you believe your purchase fails to meet the consumer guarantee.

Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.